Common Questions or Frequently Asked Questions on Ondoor Reward Pragram.

Q. How many reward points are earned for every purchase?
Ans. The reward point scheme is spilt in 3 components.

• Fruits and Vegetables : 3% of Order Value
• Cakes and Flowers : 3 % of Order Value
• Anything other than above two categories : 1% of Order value

Q. How can I get myself registered?
Ans. Customers will be given Membership cards on Ondoor store by providing name, Mobile No. and Email address. Online customers are automatically registered on the day of launch. The Membership card will be given free of cost to the customers.

Q. What is the redemption policy?
Ans. The reward points can be redeemed after minimum 100 points are earned. Redemption of points will be possible only through online order placement and Retail counters and not through Call center. Points earned in one order, can be redeemed only in the next order.

Q. How can member check their Reward point balance?
Ans. The member can check their balance at the counter during billing and on Website/App at the time of checkout.

Q. How is the calculation of Order Value done?
Ans. Order value will be the Purchase price of the order excluding shipping charges and points redeemed for payment. Points will be awarded on Online Purchase, Purchases made at the Counters and purchases made at Call Center through any Payment mode (Cash, Card, Sodexho or Credit Scheme of the company). The Purchases made at Call Center will be eligible for reward only if call is made from the registered Mobile No., else points will be added when the customer furnishes the registered Mobile No.

Q. Are Reward points transferrable?
Ans. No, reward points are not transferrable. These are unique to Card number and the linked Mobile No.

Q. What should be done in case a card is lost?
Ans. In case a card is lost, member is requested to contact the company at the earliest so that there is no possible misuse. A new card will be issued, basis OTP sent on registered Mobile No.

Q. Can points be redeemed without physical presence of Membership card?
Ans. Yes, points may be redeemed without physical presence of Membership card. In this case member will have to furnish OTP sent to the registered mobile number.