TERMS AND CONDITIONS
“Ondoor” and “Ondoor.com” are the trademarks of Ondoor Concepts Private Limited and is a E-commerce platform which is a provider of online shopping facilities to the public at large. Ondoor Concepts Private Limited is a company incorporated under the Companies Act, 2013 having its registered office at 163, Zone II, M.P. Nagar, Bhopal, Madhya Pradesh.The term WWW.ONDOOR.COM or ONDOOR CONCEPTS PRIVATE LIMITEDor the Mobile Application ONDOOR shall hereinafter be referred to as the Company for the sake of brevity.
Rule 3(1) of the Information Technology (Intermediary) Guidelines, 2011 is the statutory legislation governing the rules and these are in consonance of the same.These form part of the electronic record as per the Information Technology Act and its amending legislations and provisions. This record is generated by a computer system and thus does not require any physical or digital signature. The Company is not liable to inform the registered or non-registered users before or after making any amendments to the Terms and Conditions. The revised version of the terms and conditions might or might not be available on the website instantly.
The Company requires every user to accept the terms and conditions in a specified manner before proceeding onto the usage of the website and the mobile application of the Company. Also, the continuous usage of the website or the mobile application shall affirm the acceptance of the terms and conditions.
Please read the terms and conditions enlisted below before you use the services of the website or the mobile application. Usage of materials, services and other information on the website legally signifies that you have accepted the terms and conditions of the website and the mobile application.
In case of any clarifications, please feel free to revert at email@example.com.
1.Wherever, the context of ‘You’, or ‘User’ or ‘Customer’ has been used, it will imply that the reference is to any natural or legal individual/entityand/or its representative, successors and assigns who has agreed to the terms and conditions of usage of the website and the services provided by the same by entering information while registering on the website.
2. The Terms such as ‘We’, ‘Us’, ‘Our’ and ‘Ondoor’ will imply Ondoor and / or its representative, successors and assigns.
3. “Website” is reference to our website www.Ondoor.com or our mobile application through which we offer our goods and services.
4. “Store” means and includes the retail, franchise or other stores forming part of the distribution network of the Company which has agreed to subscribe to business model of the company for offering/delivering goods and services.
Ondoor.com is the website/portal and the Store/Business is a subscriber to the services wherein the customer is given a portal to order the entire product range of grocery, fresh fruits and vegetables and stuff of daily needs and/or any other products offered on the portal.
ELIGIBILITY TO USE
Any individual who is above the age of 18 years, any firm, company or association can duly subscribe to our services. The User represents that he/she is of legal age to enter into a legal obligation with the website and has not been restricted access to use the services offered by the website. A minor shall be allowed to use the services offered by the website only under the guardianship of an adult in accordance with the laws of India. If a User does not fall within the ambit of the aforementioned eligibility criteria, he/she will not be allowed to use the services offered by the website.
CUSTOMER REGISTRATION INFORMATION
USERNAME AND PASSWORD REQUEST
The Username and Password requested by a customer is subject to the discretion of the Company. We may or may not accept the desired username and password as per the database so as to keep uniqueness. Recommendations will be provided to a new entrant in case the desired username and password is not approved due to any factor. During the registration process, the User’s ID along with the information is set. The user can change/add its contact numbers and addresses of delivery as per the usage and requirement of the user.
At the time of registration, it is imperative to add all the requisite details in the registration form to proceed to the next step. You are liable to provide us with correct information with respect to your age, whenever and whereverasked for, as it will determine your eligibility to legally contract with us. You should keep all the corrected information and your details of delivery address, contact numbers and other correspondence and communication updated at all times at your own responsibility. Company reserves its right to disable the ID of the user or to refuse registration at its own discretion.
Company shall not be responsible and can neither be alleged to be deficient in services in the following circumstances:
(i) Wrong delivery address provided by the User;
(ii) Any loss to the User/Customer by furnishing incorrect or wrong particulars on the website of the company;
(iii)Any deficit in remittance of payment to the company for the products ordered and
(iv) Any wrong information or content published by the user on the website which violates the applicable laws, user shall be prosecuted under the statutory laws for the same.
RESTRICTED USE OF WEBSITE
User agrees not to use the content of the website in any unlawful manner. The user cannot copy, reproduce, republish, post, upload, display, translate, transmit or distribute any part of the Website or the content provided herein to any other means without taking prior consent from Ondoor.
Stores can use the information provided on Ondoor but are strictly prohibited to:
· Amend, Modify or remove any notice in any document;
· Personal and non-commercial use of information;
· Post or upload information of Ondoor to any other networked computer;
· Make any amendments/additions/deletions to the existing documentation;
· Personal use of any content/image/information/design.
The company does not promote any offensive or objectionable content and does not take responsibility of the same. Users are allowed to report any usage of offensive content through the processes mentioned in the following sections of this document.
Users agree that Ondoor has the complete authority to modify or delete, all or some parts of the website. We hold the complete jurisdiction to waive of fees or offer discounts to the ranges of products or locations at our own discretion.
This website shall only be used to surf and order products, goods for use by the customer. You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any informationon this website in any manner which belongs to another person and to which you do not have any right or which;
INTELLECTUAL PROPERTY POLICY
This website is the sole and exclusive proprietary right of Ondoor Concepts Private Limited. All the intellectual property with respect to the products, material, content, concept, photographs are duly protected by the relevant IPR laws and are exclusively owned by the company or its subsidiaries or associate companies only. The website is protected under the Copyright Act as applicable in India and also under the international convention to which India is a signatory and thus has worldwide protection under copyright laws in the concept, material, pictures and any other data available on this portal exclusively belongs to the company.
The company’s logos/trademarks/artist works or its service marks/names are trademarks owned by the company. The user undertakes not to display/use the same in any manner without the written prior permission of the company.
User is advised not to misuse any IP of the website, content or of the company in any manner whatsoever. Any misuse by the user shall be construed to be a malafide infringement and the company shall enforce its IP rights strictly against the user.
Any reference to names, marks, products or services of third parties are merely advertisements or hyperlinks solely provided for the purposes of user friendly customer interface as per the requirements of the customer. They do not imply any company sponsorship, affiliation or recommendation between the company and such third party.
PRODUCT INFORMATION LIABILITY
The images as exhibited of the products on the website or on the mobile application are only for the purposes of representation and reference. The actual product might differ in its colour, appearance or final packaging. The availability of the products shall be determined only at the time when the actual order is being placed and after confirmation of the delivery locations.
The pictures and the colours of the product as displayed on the website may differ with the actual product delivered.
The products and packaging as exhibited on the website might vary with the details of the product delivered to you with respect to the batch number, date of packing, date of expiry as these would vary so as to ensure quality products being delivered to the customer.
In case the manufacturer, changes the packaging while retaining the quantity and contents, then again the product as delivered shall vary in its look.
Thus, colour variation, details of label on the product and packaging of change in bottle or box or container shall not amount to defect or deficiency in service.
The perishable products being goods or products of daily needs have limited shelf life due to its perishability and thus any grievance for those cannot be taken cognizance of by the company if the same is not reported within a span of 24 hours from the time the product was delivered to the customer.
The products shall be sold at the Maximum Retail Priceor less as stated on the label of the packaging. The goods will never be sold at a price higher than the MRP. As regards, the fruits and vegetables, they shall be sold at the rate which is displayed at the time of final ordering of the products. The prices of the perishable fruits and vegetables might differ from the other sellers as they keep fluctuating on a daily basis. The price charged as on the date of order and payment shall prevail and not those as on the date of delivery.Rounding off of the bill amount will be done to nearest rupee. i.e. fraction of 50 paisa and above shall be rounded off to the next higher rupee and fraction of less than 50 paisa shall be ignored.
DELIVERY POLICIES & PROCEDURE
The liability and responsibility of delivery of the goods/services to the customer is solely of the Company. The delivery jurisdiction and location shall be duly notified by the Company on its website. The products would be delivered to you within the stipulated time. However, User agrees and understands that the company shall not be held responsible in case the delay is due to circumstances which are beyond the control of the company. Delivery is free for order above Rs. 500/-.Delivery charges of Rs. 41/- (Inclusive of Tax) will be charged for any order below Rs. 500/-.
MODIFICATION AND CANCELLATION POLICY
Users can modify or cancel the order anytime before they receive a notification that the product or order is ready to be dispatched from the store or out for delivery. In case, the order is modified the balance remittance is to be paid and in case the order is cancelled the Company shall refund the money to the User.
The order cannot be cancelled once it is notified that the same is out for delivery.
REPLACE AND REFUND POLICY
The Company is a user friendly and reliant portal. The company follows ease of return and refund policy. Any product purchased from the website or mobile application can be returnedat the time of delivery and the value of the said item will be reduced from the customer bill there itself. In case of a latent defect identified by the user, as a special case, a return and refund claim can be entertained by the company, provided the same is reported by the customer within a period of One week from the date of delivery at the company’s customer care. The above will not be applicable on the following items as they fall within the ambit of perishable products:
(a) Milk and milk products;
(b) Fresh fruits and vegetables;
(d) Fresh Bread or Bakery Items
Or any other product under the tab of (a) Fruits & Vegetables and (b) Dairy & Bread
The user can either report to refund while going on website or mobile application or call the call centre. In case the user does not want to order replacement, the amount can be refunded by the Company to the user within a period of 10 working days. However, the user agrees to keep the product along with the invoice and packaging as it was delivered, at the time of return. User also warrants and agrees that it shall return the products only to the duly authorised representative of the company and receive the acknowledgment receipt for returned product as well.
NOTE: IN CASE OF PRE-PAID ORDERS, REFUNDS WILL BE CREDITED IN THE CUSTOMER’S ONDOOR WALLET ONLY; FOR THE VALUE OF ITEM(S) FOUND OUT-OF-STOCK AND/OR RETURNED BY THE CUSTOMER AT THE TIME OF DELIVERY.
Any amount in the Ondoor wallet can only be used to purchase on www.ondoor.com or Ondoor Online Grocery App and not anywhere else. This facility is started on the request of our esteemed customers as they were complaining about refunds not received/delayed receipt in their respective bank accounts. Wallet amount CANNOT be redeemed for Cash. Ondoor Wallet balance CANNOT be transferred to Bank, Other Wallets or other User’s accounts. Customer can use them for next shopping online or from any of our stores across the city.
CUSTOMER OPINION AND FEEDBACK
The company works on the principles of genuine feedback and improvement and thus encourages opinion of customers. The company has a policy of reporting all feedback on its website to the senior level officers, who make every effort to improvise on the matters within the ambit of the company.
All opinions, reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Website or otherwise disclosed, submitted or offered in connection with use of the Website or the mobile application (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use in any manner whatsoever whether commercial or otherwise.
Further, any reliance placed on Comments available on the Site from a third party shall be at your sole risk and expense.
User may opt for Cash on Delivery option whereby the user shall make the payment to the company’s authorised representative who shall be delivering the order. The user shall be given a proper receipt as against the payment with the order.
User is entitled to use his/her credit/debit or any other payment cards or online banking facility to make the payment for goods ordered on website or mobile application. User understands and agrees that the facilitation of payment through credit cards, debit cards, internet banking etc., are all processed through an outsourced third party payment processor. The usage of these gateways might require further acceptance of certain terms and conditions between the user and them.
The user agrees to indemnify and hold the company harmless and its employees as well as representatives, assigns, successors at all times against all or any claims, damages, liabilities, costs and expenses including attorney’s fees caused by or arising out of claims based upon the actions or omissions of the user. This clause shall survive the termination or expiry of this user agreement as well.
This User agreement is valid and subsisting till the time the user continues to use the website or mobile application of the company. The user may discontinue any further use of the website at any time. The company may also terminate this agreement with or without notice and accordingly block the access of the user to the website or mobile application. Such termination shall be without any liability to the company. User undertakes to destroy or delete all the material if any downloaded from the website or mobile application of the company at the time of discontinuation of its services.
In case if a dispute arises between the User and Company, both shall submit to the jurisdiction of a sole arbitrator appointed by the company and under the provisions of Arbitration and Conciliation Act, 1996. The disputes shall be subject to the jurisdiction of the courts at Bhopal.
Any dispute arising out of or in connection with this agreement between the store and the company shall be resolved by referring the dispute to an arbitrator mutually appointed by both the parties or in case of dispute as appointed by the Hon’ble High Court at Bhopal, Madhya Pradesh having jurisdiction over this agreement. The said arbitration shall be in consonance with the provisions of the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English and place shall be Bhopal, Madhya Pradesh. This agreement shall be governed by the laws of India.