TERMS AND CONDITIONS

1. The terms and conditions explain the Reward Point System between Ondoor Concepts Pvt. Ltd. (Hereinafter referred to as ‘company’) and a member of the program.
2. The customer will have to undergo a simple registration process wherein he will have to give his Name and Mobile No. at the counter. Customers whose Mobile Number are registered with Ondoor on account of registration through Online orders are already pre-registered and shall be awarded points.
3. Only the member named and the unique mobile number will be entitled to reward points.
4. Reward Point scheme and its benefits are offered at the discretion of the company. The company has the right to terminate the scheme or to change the scheme rules, regulations,benefits, conditions of participation or rewards levels, in whole or in part, at any time,with or without notice, even though changes may affect the value of the Reward Points already accumulated.
5. The company has the sole right to interpret and apply the Program Rules. The company has sole right of termination of membership, cancellation of accrued points, rewards or benefits, or both in case of inappropriate or any undesirable action is done by a member.
6. For Purchases On or before 21 Jan 2020: 0.5% of the purchase value as Reward points in the customer’s card in case of any item purchased except for fruits and vegetables (F&V). On purchase of F&V 3% of the purchase value will be given as reward points.
   1 point = 1Rupee 
   
   
7. For Purchases On or After 21 Jan 2020: 0.25% of the purchase value as Reward points in the customer’s card in case of any item purchased except for fruits and vegetables (F&V). On purchase of F&V 0.5% of the purchase value will be given as reward points.
   1 point = 1Rupee 
   
   
8. On ordering Cakes and flowers from Ondoor, 0.25% of the purchase value will be given as reward points.
9. The minimum threshold for point allotment is as under: If order value if greater or equal to 100, then, reward points will be calculated for each product. If order value is less than 50, then, NO reward points will be calculated. If order value if less than 100 but vegetable & fruit is greater or equal to 50, then, points to be calculated for each product.
10. Points will be awarded on Online Purchase, Purchases made at the Counters and purchases made at Call Center through any Payment mode (Cash, Card, Sodexo or Credit Scheme of the company). The Purchases made at Call Center will be eligible for reward only if call is made from the registered Mobile number else points will be added when the customer furnishes the registered Mobile No.
11. In case of a Modified order, reward points will be updated accordingly.
12. Points will be awarded on Order Total, excluding shipping charges and redeemed points.
13. Customers will be able to redeem their points after the account contains minimum 100 points. Earned points on current order will be eligible for redemption in next order. Redemption rules will be controlled by the company based on a variety of parameters including balances, new/old customers, referrals etc. Redemption cannot be done at Call center.
14. No points, benefits, rewards earned or granted under the Program may be transferred or assigned.
15. Once points are redeemed, no further questions will be entertained by the company regarding the same.
16. In case a card is lost, member is requested to contact the company at the earliest so that there is no possible misuse.
17. Accrued reward points may be revoked at any time. Reward points may not be exchanged assigned or transferred. Customer can enquire their point details at the time of billing or checkout at counters and online orders, respectively.
18. Legal formality, if any will be subject to Bhopal Jurisdiction.