TERMS AND CONDITIONS
“Ondoor” and “Ondoor.com” are the trademarks of Ondoor Concepts and is a E-commerce platform which is a provider of online shopping
facilities to the public at large. Ondoor Concepts is a company
incorporated under the Companies Act, 2013 having its registered office at 163,
Zone II, M.P. Nagar, Bhopal, Madhya Pradesh.The term WWW.ONDOOR.COM or ONDOOR
CONCEPTS or the Mobile Application ONDOOR shall hereinafter be referred to as the Company for the sake
It is advisable
that all registrants to the website www.Ondoor.comor
the mobile application of ONDOORare accepting the terms and conditions as well
agree/accept the terms and conditions then please do not proceed further. If
you proceed further then it shall be deemed acceptance of these terms and
conditions and you shall be unconditionally bound by it.
Rule 3(1) of the
Information Technology (Intermediary) Guidelines, 2011 is the statutory
legislation governing the rules and these are in consonance of the same.These
form part of the electronic record as per the Information Technology Act and
its amending legislations and provisions. This record is generated by a
computer system and thus does not require any physical or digital signature.
The Company is not liable to inform the registered or non-registered users
before or after making any amendments to the Terms and Conditions. The revised
version of the terms and conditions might or might not be available on the
requires every user to accept the terms and conditions in a specified manner
before proceeding onto the usage of the website and the mobile application of
the Company. Also, the continuous usage of the website or the mobile
application shall affirm the acceptance of the terms and conditions.
Please read the
terms and conditions enlisted below before you use the services of the website
or the mobile application. Usage of materials, services and other information
on the website legally signifies that you have accepted the terms and
conditions of the website and the mobile application.
In case of any clarifications,
please feel free to revert at email@example.com.
context of ‘You’, or ‘User’ or ‘Customer’ has been used, it will imply that the
reference is to any natural or legal individual/entityand/or its
representative, successors and assigns who has agreed to the terms and
conditions of usage of the website and the services provided by the same by
entering information while registering on the website.
2. The Terms
such as ‘We’, ‘Us’, ‘Our’ and ‘Ondoor’ will imply Ondoor and / or its
representative, successors and assigns.
3. “Website” is
reference to our website www.Ondoor.com or
our mobile application through which we offer our goods and services.
4. “Store” means
and includes the retail, franchise or other stores forming part of the
distribution network of the Company which has agreed to subscribe to business
model of the company for offering/delivering goods and services.
form, pricing policy, return and cancellation policy, delivery instruction for
payment provided to you.
is between the Customer or the Business you represent and Ondoor Concepts. By registering your information on the website as a customer or by
using the services provided by Us, you agree to be bound by the terms and
which you are using in relation to Ondoor.
the website/portal and the Store/Business is a subscriber to the services
wherein the customer is given a portal to order the entire product range of
grocery, fresh fruits and vegetables and stuff of daily needs and/or any other
products offered on the portal.
ELIGIBILITY TO USE
who is above the age of 18 years, any firm, company or association can duly
subscribe to our services. The User represents that he/she is of legal age to
enter into a legal obligation with the website and has not been restricted
access to use the services offered by the website. A minor shall be allowed to
use the services offered by the website only under the guardianship of an adult
in accordance with the laws of India. If a User does not fall within the ambit
of the aforementioned eligibility criteria, he/she will not be allowed to use
the services offered by the website.
CUSTOMER REGISTRATION INFORMATION
USERNAME AND PASSWORD REQUEST
The Username and
Password requested by a customer is subject to the discretion of the Company.
We may or may not accept the desired username and password as per the database
so as to keep uniqueness. Recommendations will be provided to a new entrant in
case the desired username and password is not approved due to any factor.
During the registration process, the User’s ID along with the information is
set. The user can change/add its contact numbers and addresses of delivery as
per the usage and requirement of the user.
At the time of
registration, it is imperative to add all the requisite details in the
registration form to proceed to the next step. You are liable to provide us
with correct information with respect to your age, whenever and whereverasked
for, as it will determine your eligibility to legally contract with us. You
should keep all the corrected information and your details of delivery address,
contact numbers and other correspondence and communication updated at all times
at your own responsibility. Company reserves its right to disable the ID of the
user or to refuse registration at its own discretion.
Company shall not be
responsible and can neither be alleged to be deficient in services in the
(i) Wrong delivery
address provided by the User;
(ii) Any loss to the
User/Customer by furnishing incorrect or wrong particulars on the website of
(iii)Any deficit in
remittance of payment to the company for the products ordered and
(iv) Any wrong
information or content published by the user on the website which violates the
applicable laws, user shall be prosecuted under the statutory laws for the
RESTRICTED USE OF WEBSITE
User agrees not
to use the content of the website in any unlawful manner. The user cannot copy,
reproduce, republish, post, upload, display, translate, transmit or distribute
any part of the Website or the content provided herein to any other means
without taking prior consent from Ondoor.
Stores can use
the information provided on Ondoor but are strictly prohibited to:
Amend, Modify or remove any notice in any
Personal and non-commercial use of information;
Post or upload information of Ondoor to any
other networked computer;
Make any amendments/additions/deletions to the
Personal use of any
The company does
not promote any offensive or objectionable content and does not take
responsibility of the same. Users are allowed to report any usage of offensive
content through the processes mentioned in the following sections of this
Users agree that
Ondoor has the complete authority to modify or delete, all or some parts of the
website. We hold the complete jurisdiction to waive of fees or offer discounts
to the ranges of products or locations at our own discretion.
website shall only be used to surf and order products, goods for use by the
customer. You hereby agree and undertake not to host, display, upload, modify,
publish, transmit, update or share any informationon this website in any
manner which belongs to another person and to which you do not have any right
- is grossly harmful,
harassing, blasphemous, defamatory, obscene, pornographic,
pedophilic, libelous, invasive of another’s privacy, hateful,
or racially, ethnically objectionable, disparaging, relating or
encouraging money laundering or gambling, or otherwise unlawful in
any manner whatever;
- harms minors in any way;
- infringes any patent,
trademark, copyright or other proprietary/intellectual property rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of
such messages communicates any information which is grossly offensive or
menacing in nature;
- impersonates another person;
- contains software viruses or any other computer code,
files or programs designed to interrupt, destroy or limit the
functionality of any computer resource;
- threatens the unity,
integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the
commission of any cognizable offence or prevents investigation of any
offence or is insulting any other nation; or
- is misleading or known to be false in any way.
INTELLECTUAL PROPERTY POLICY
website is the sole and exclusive proprietary right of Ondoor Concepts. All the intellectual property with respect to the products, material,
content, concept, photographs are duly protected by the relevant IPR laws and
are exclusively owned by the company or its subsidiaries or associate companies
only. The website is protected under the Copyright Act as applicable in India
and also under the international convention to which India is a signatory and
thus has worldwide protection under copyright laws in the concept, material,
pictures and any other data available on this portal exclusively belongs to the
company’s logos/trademarks/artist works or its service marks/names are
trademarks owned by the company. The user undertakes not to display/use the
same in any manner without the written prior permission of the company.
is advised not to misuse any IP of the website, content or of the company in
any manner whatsoever. Any misuse by the user shall be construed to be a
malafide infringement and the company shall enforce its IP rights strictly
against the user.
reference to names, marks, products or services of third parties are merely
advertisements or hyperlinks solely provided for the purposes of user friendly
customer interface as per the requirements of the customer. They do not imply
any company sponsorship, affiliation or recommendation between the company and
such third party.
PRODUCT INFORMATION LIABILITY
The images as
exhibited of the products on the website or on the mobile application are only
for the purposes of representation and reference. The actual product might
differ in its colour, appearance or final packaging. The availability of the
products shall be determined only at the time when the actual order is being
placed and after confirmation of the delivery locations.
The pictures and
the colours of the product as displayed on the website may differ with the
actual product delivered.
The products and
packaging as exhibited on the website might vary with the details of the
product delivered to you with respect to the batch number, date of packing,
date of expiry as these would vary so as to ensure quality products being
delivered to the customer.
In case the manufacturer, changes
the packaging while retaining the quantity and contents, then again the product
as delivered shall vary in its look.
variation, details of label on the product and packaging of change in bottle or
box or container shall not amount to defect or deficiency in service.
products being goods or products of daily needs have limited shelf life due to
its perishability and thus any grievance for those cannot be taken cognizance
of by the company if the same is not reported within a span of 24 hours from
the time the product was delivered to the customer.
shall be sold at the Maximum Retail Priceor less as stated on the label
packaging. The goods will never be sold at a price higher than the MRP.
regards, the fruits and vegetables, they shall be sold at the rate which
displayed at the time of final ordering of the products. The prices of
perishable fruits and vegetables might differ from the other sellers as
keep fluctuating on a daily basis. The price charged as on the date of
and payment shall prevail and not those as on the date of
delivery.Rounding off of the bill amount will be done to nearest rupee.
i.e. fraction of 50 paisa and above shall be rounded off to the next
higher rupee and fraction of less than 50 paisa shall be ignored.
DELIVERY POLICIES & PROCEDURE
and responsibility of delivery of the goods/services to the customer is
of the Company. The delivery jurisdiction and location shall be duly
by the Company on its website. The products would be delivered to you
stipulated time. However, User agrees and understands that the company
not be held responsible in case the delay is due to circumstances which
beyond the control of the company. Delivery is free for order above Rs. 500/-.Delivery charges of Rs. 41/- (Inclusive of Tax) will be charged
for any order below Rs. 500/-.
MODIFICATION AND CANCELLATION POLICY
Users can modify
or cancel the order anytime before they receive a notification that the product
or order is ready to be dispatched from the store or out for delivery. In case,
the order is modified the balance remittance is to be paid and in case the
order is cancelled the Company shall refund the money to the User.
The order cannot
be cancelled once it is notified that the same is out for delivery.
REPLACE AND REFUND POLICY
The Company is a
user friendly and reliant portal. The company follows ease of return and refund
policy. Any product purchased from the website or mobile application can be returnedat
the time of delivery and the value of the said item will be reduced from the
customer bill there itself. In case of a latent defect identified by the user,
as a special case, a return and refund claim can be entertained by the company,
provided the same is reported by the customer within a period of One week from
the date of delivery at the company’s customer care. The above will not be
applicable on the following items as they fall within the ambit of perishable
(a) Milk and
(b) Fresh fruits
(d) Fresh Bread
or Bakery Items
Or any other
product under the tab of (a) Fruits & Vegetables and (b) Dairy & Bread
The user can
either report to refund while going on website or mobile application or call
the call centre. In case the user does not want to order replacement, the
amount can be refunded by the Company to the user within a period of 10 working
days. However, the user agrees to keep the product along with the invoice and
packaging as it was delivered, at the time of return. User also warrants and
agrees that it shall return the products only to the duly authorised
representative of the company and receive the acknowledgment receipt for
returned product as well.
NOTE: IN CASE OF PRE-PAID ORDERS, REFUNDS WILL BE CREDITED IN THE CUSTOMER’S ONDOOR WALLET ONLY; FOR THE VALUE OF ITEM(S) FOUND OUT-OF-STOCK AND/OR RETURNED BY THE CUSTOMER AT THE TIME OF DELIVERY.
Any amount in the Ondoor wallet can only be used to purchase on www.ondoor.com or Ondoor Online Grocery App and not anywhere else. This facility is started on the request of our esteemed customers as they were complaining about refunds not received/delayed receipt in their respective bank accounts. Wallet amount CANNOT be redeemed for Cash. Ondoor Wallet balance CANNOT be transferred to Bank, Other Wallets or other User’s accounts. Customer can use them for next shopping online or from any of our stores across the city.
CUSTOMER OPINION AND FEEDBACK
works on the principles of genuine feedback and improvement and thus encourages
opinion of customers. The company has a policy of reporting all feedback on its
website to the senior level officers, who make every effort to improvise on the
matters within the ambit of the company.
All opinions, reviews, comments, feedback,
suggestions, ideas, and other submissions disclosed, submitted or offered on
the Website or otherwise disclosed, submitted or offered in connection with use
of the Website or the mobile application (collectively, the Comments) shall be
and remain the property of the Company. Such disclosure, submission or offer of
any Comments shall constitute an assignment to the Company of all worldwide
rights, titles and interests in all copyrights and other intellectual
properties in the Comments. Thus, the Company shall exclusively own all such
rights, titles and interests in the Comments and shall not be limited in any
way in its use in any manner whatsoever whether commercial or otherwise.
The Company will be entitled to reproduce, exhibit, use, disclose, modify,
adapt, create derivative works from any Comments, and publish, display and
distribute any Comments submitted for any purpose whatsoever without
restriction and without compensating the user in any way. The Company is and
shall be under no obligation to: (i) maintain any Comments as confidential; or
(ii) pay compensation for any Comments; or (iii) respond to any Comments. You
agree that any Comments submitted by you on the Site will not violate the Terms
of Use or any right of any third party, including copyright, trademark, privacy
or other personal or proprietary right(s), and will not cause injury to any
person or entity. You further agree that no Comments submitted by you on the
Site will be or contain slanderous, libelous or otherwise unlawful,
threatening, abusive or obscene material, or contain software viruses,
political campaigning, commercial solicitation, chain letters, mass mails or
any form of ‘spam’. The Company does reserve the right (but assumes no
obligation) to monitor, edit and/or remove any Comments submitted on the Site. You
hereby grant the Company the right to use names that you submit in connection
with any Comments. You agree not to use a false email address, impersonate any
person or entity, or otherwise mislead as to the origin of any Comments you
submit. You are, and shall remain, responsible for the content of any Comments
you make and you agree to indemnify the Company and its affiliates against all
claims, loss and liabilities resulting from any Comments you submit.
Further, any reliance placed on Comments available on the Site from a third
party shall be at your sole risk and expense.
may opt for Cash on Delivery option whereby the user shall make the payment to
the company’s authorised representative who shall be delivering the order. The
user shall be given a proper receipt as against the payment with the order.
is entitled to use his/her credit/debit or any other payment cards or online
banking facility to make the payment for goods ordered on website or mobile
application. User understands and agrees that the facilitation of payment
through credit cards, debit cards, internet banking etc., are all processed
through an outsourced third party payment processor. The usage of these
gateways might require further acceptance of certain terms and conditions
between the user and them.
the event of use of third party payment gateway, the company redirects the user
to the said website and it does not collect or access or store or process any
information of the user relating to the Credit Card, Debit Card, Net Banking or
of the payment gateway before processing your payment.
The user agrees to indemnify and hold the
company harmless and its employees as well as representatives, assigns,
successors at all times against all or any claims, damages, liabilities, costs
and expenses including attorney’s fees caused by or arising out of claims based
upon the actions or omissions of the user. This clause shall survive the
termination or expiry of this user agreement as well.
This User agreement is valid and subsisting
till the time the user continues to use the website or mobile application of
the company. The user may discontinue any further use of the website at any
time. The company may also terminate this agreement with or without notice and
accordingly block the access of the user to the website or mobile application.
Such termination shall be without any liability to the company. User undertakes
to destroy or delete all the material if any downloaded from the website or
mobile application of the company at the time of discontinuation of its
In case if a
dispute arises between the User and Company, both shall submit to the jurisdiction
of a sole arbitrator appointed by the company and under the provisions of
Arbitration and Conciliation Act, 1996. The disputes shall be subject to the
jurisdiction of the courts at Bhopal.
arising out of or in connection with this agreement between the store and the
company shall be resolved by referring the dispute to an arbitrator mutually
appointed by both the parties or in case of dispute as appointed by the Hon’ble
High Court at Bhopal, Madhya Pradesh having jurisdiction over this agreement.
The said arbitration shall be in consonance with the provisions of the
Arbitration and Conciliation Act, 1996. The language of arbitration shall be
English and place shall be Bhopal, Madhya Pradesh. This agreement shall be governed by the laws